Effective: September 24 December, 2017
Our Returns & Warranty Policy constitutes an inherent part of our Terms of Sale and Service. Any terms used but undefined in this section shall have the meaning attached to them in the Terms of Sale and Service.
All hIOTron Hardware products (“Gateways & Nodes”) come with a 12 month warranty on the hardware – excluding batteries – commencing on the date of shipping (“Warranty Period”). Should our hardware fail at any time during the Warranty Period due to a production fault, we will replace them free of charge, including the shipping of replacement hardware (“Warranty”). Please mind that the Warranty is not binding if the approximate cost of shipping exceeds the price of the hardware you want to service, and we may refuse to replace them in such case.
The Warranty is void in the following cases:
Hardware are used or stored improperly, i.e. what could reasonably be expected of an electrical device, Water or humidity damage, Intentional, accidental, or negligent damage, Physical damage or misuse, i.e. twisting, bending, wrenching, cutting Damage caused by force majeure (such as bad weather) or electrical disturbance (such as a power surge), Firmware modifications, Casing modifications, Component tampering, i.e. displacing, or modifying connectors or other fixed components Exposure to hazardous radiation or caustic chemicals.
We have the right to determine, in good faith and at our sole discretion, if the production fault caused the malfunction or it occurred due to one of the aforementioned reasons.
Exercise of the Warranty
If you wish to exercise the Warranty, you must first notify us by submitting us an RMA form available at https://www.hiotron.com/contact/ and in good faith cooperate with our team in finding an efficient solution to the problem and, if we do not solve it, agree on the specific terms of replacement and delivery of defective hardware.
You will be responsible for all incurred shipping costs and potential damages if you send back the defective hardware without prior consultation, as discussed in the preceding paragraph, or ignore our instructions (especially regarding the content of the bill of lading or proper packaging).
We take our clients very seriously and expect the same in return. Therefore, we do not envision the return right of properly functioning hardwares. Our Terms of Service describe your rights in the event hardwares are delivered to you in an unsatisfactory condition.
Consumer Laws of Your Country
For consumers, who are covered by consumer protection laws or regulations in their country of purchase or, if different, their country of residence, the benefits conferred by our Warranty are in addition to all rights and remedies conveyed by such consumer protection laws and regulations, including but not limited to these additional rights. Such consumers may also have the right to return hardwares within certain period after the purchase. If in doubt, please contact us by submitting us a contact form available at https://www.hiotron.com/contact/ and we will try to help you in establishing your applicable consumer rights. Please mind that it will not be a legal advice but merely a friendly assistance and we cannot guarantee that our search will be accurate.
HARDWARES PROVIDED TO YOU IN CONNECTION WITH THE AGREEMENT ARE PROVIDED TO YOU “AS IS”. APART FROM THE WARRANTY DESCRIBED ABOVE, WE DO NOT MAKE, AND HEREBY EXPRESSLY DISCLAIM, ANY WARRANTY OR REPRESENTATION WITH RESPECT TO HARDWARES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, PERFORMANCE, ACCURACY, RELIABILITY, AND NON INFRINGEMENT. HIOTRON DOES NOT WARRANT THAT THE OPERATION OF THE HARDWARES WILL BE UNINTERRUPTED OR ERROR FREE OR THAT THE HARDWARES WILL MEET YOUR OR ANY THIRD PARTY’S EXPECTATIONS.
NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY OUR REPRESENTATIVES OR EMPLOYEES SHALL CREATE A WARRANTY OR IN ANY WAY INCREASE THE SCOPE OF OUR OBLIGATIONS.
We do care about our customers.
Therefore, we may allow you to replace dysfunctional hardwares or batteries even though the Warranty has already expired or is void due to the reasons presented above, and in some cases to return the hardware for other reasons, but the conditions of such replacement or return shall be determined individually at our full discretion.